Returns Policy — VOL :root { --burgundy: #7A1F2B; --burgundy-deep: #5C1722; --burgundy-soft: #8E2A35; --cream: #F0E5CC; --cream-warm: #E9DCBC; --cream-deep: #DCC9A0; --cream-soft: #F7EFD9; --forest: #2D4636; --ink: #1A1610; --ink-soft: #2B2620; --muted: #8A7E68; --line: rgba(26, 22, 16, 0.15); --font-display: 'Fraunces', serif; --font-editorial: 'Libre Caslon Display', serif; --font-body: 'Inter', sans-serif; --max-w: 920px; --gutter: clamp(1.25rem, 4vw, 2.5rem); } * { margin: 0; padding: 0; box-sizing: border-box; } html { scroll-behavior: smooth; -webkit-font-smoothing: antialiased; } body { font-family: var(--font-body); background: var(--cream); color: var(--ink); font-size: 16px; line-height: 1.65; overflow-x: hidden; } body::before { content: ''; position: fixed; inset: 0; pointer-events: none; z-index: 1; background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 200 200' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.85' numOctaves='2' /%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='0.5'/%3E%3C/svg%3E"); mix-blend-mode: multiply; opacity: 0.04; } a { color: var(--burgundy); text-decoration: underline; text-underline-offset: 4px; } a:hover { color: var(--burgundy-deep); } /* ANNOUNCEMENT */ .announce { background: var(--burgundy); color: var(--cream); padding: 11px var(--gutter); text-align: center; font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; font-weight: 500; position: relative; z-index: 10; } /* NAV */ .nav { background: rgba(240, 229, 204, 0.96); border-bottom: 1px solid var(--line); backdrop-filter: blur(12px); position: sticky; top: 0; z-index: 100; } .nav-inner { max-width: 1440px; margin: 0 auto; padding: 18px var(--gutter); display: flex; align-items: center; justify-content: space-between; gap: 2rem; } .logo { font-family: var(--font-editorial); font-size: 22px; letter-spacing: -0.02em; color: var(--burgundy); text-decoration: none; display: flex; align-items: baseline; gap: 4px; } .logo .vol-mark { font-family: var(--font-display); font-style: italic; font-weight: 800; font-size: 18px; letter-spacing: -0.04em; } .logo .over { font-style: italic; font-size: 0.55em; position: relative; top: -0.25em; } .nav-link { font-size: 12px; letter-spacing: 0.16em; text-transform: uppercase; font-weight: 600; color: var(--ink); text-decoration: none; } .nav-link:hover { color: var(--burgundy); } /* BREADCRUMB */ .breadcrumb { max-width: var(--max-w); margin: 0 auto; padding: 1.5rem var(--gutter) 0; font-size: 11px; letter-spacing: 0.15em; text-transform: uppercase; color: var(--muted); font-weight: 500; position: relative; z-index: 2; } .breadcrumb a { color: var(--muted); text-decoration: none; } .breadcrumb a:hover { color: var(--burgundy); } .breadcrumb-sep { margin: 0 8px; opacity: 0.5; } /* HEADER */ .policy-header { max-width: var(--max-w); margin: 0 auto; padding: 2.5rem var(--gutter) 1rem; position: relative; z-index: 2; } .policy-eyebrow { display: inline-flex; align-items: center; gap: 12px; font-size: 11px; letter-spacing: 0.22em; text-transform: uppercase; color: var(--burgundy); font-weight: 700; margin-bottom: 1rem; } .policy-eyebrow::before { content: ''; width: 30px; height: 1.5px; background: var(--burgundy); } .policy-title { font-family: var(--font-display); font-weight: 800; font-variation-settings: 'opsz' 144; font-size: clamp(2.5rem, 6vw, 4.5rem); line-height: 0.95; letter-spacing: -0.04em; margin-bottom: 1.5rem; } .policy-title em { font-family: var(--font-editorial); font-style: italic; font-weight: 400; color: var(--burgundy); letter-spacing: -0.02em; } .policy-meta { display: flex; flex-wrap: wrap; gap: 1.5rem; font-size: 11px; letter-spacing: 0.15em; text-transform: uppercase; color: var(--muted); font-weight: 500; margin-bottom: 2rem; padding-bottom: 2rem; border-bottom: 1px solid var(--line); } /* PROMISE BLOCK — the warm intro */ .promise-block { background: var(--cream-soft); border: 1.5px solid var(--line); border-left: 3px solid var(--burgundy); padding: 1.75rem 2rem; margin: 1.5rem 0 2.5rem; } .promise-headline { font-family: var(--font-display); font-weight: 700; font-size: 1.5rem; letter-spacing: -0.02em; margin-bottom: 0.75rem; line-height: 1.2; } .promise-headline em { font-family: var(--font-editorial); font-style: italic; font-weight: 400; color: var(--burgundy); } .promise-body { font-family: var(--font-editorial); font-style: italic; font-size: 1.05rem; line-height: 1.6; color: var(--ink-soft); } /* CONTENT */ .policy-content { max-width: var(--max-w); margin: 0 auto; padding: 0 var(--gutter) 4rem; position: relative; z-index: 2; } .policy-section { padding: 2rem 0; border-bottom: 1px solid var(--line); } .policy-section:last-child { border-bottom: none; } .section-num-label { display: flex; align-items: center; gap: 12px; margin-bottom: 1rem; } .section-num { font-family: var(--font-display); font-style: italic; font-weight: 700; font-size: 0.95rem; color: var(--burgundy); letter-spacing: -0.02em; } .section-num::before { content: '§ '; } .section-label { font-size: 10px; letter-spacing: 0.22em; text-transform: uppercase; color: var(--muted); font-weight: 600; } h2.section-headline { font-family: var(--font-display); font-weight: 700; font-size: clamp(1.5rem, 3vw, 2rem); line-height: 1.1; letter-spacing: -0.025em; margin-bottom: 1.5rem; color: var(--ink); } h2.section-headline em { font-family: var(--font-editorial); font-style: italic; font-weight: 400; color: var(--burgundy); } h3.subsection { font-family: var(--font-display); font-weight: 600; font-size: 1.15rem; letter-spacing: -0.015em; margin-top: 1.5rem; margin-bottom: 0.75rem; color: var(--ink); } h3.subsection em { font-family: var(--font-editorial); font-style: italic; font-weight: 400; color: var(--burgundy); } .policy-content p { margin-bottom: 1rem; color: var(--ink-soft); font-size: 0.96rem; line-height: 1.65; } .policy-content p:last-child { margin-bottom: 0; } .policy-content ul, .policy-content ol { margin: 0.75rem 0 1.25rem; padding-left: 1.5rem; } .policy-content li { margin-bottom: 0.6rem; color: var(--ink-soft); font-size: 0.96rem; line-height: 1.65; } .policy-content li::marker { color: var(--burgundy); } .policy-content strong { color: var(--ink); font-weight: 600; } /* TIER BLOCK — for the three resolution paths */ .tier-block { background: var(--cream-soft); border: 1px solid var(--line); padding: 1.5rem 1.75rem; margin: 1rem 0; } .tier-block-header { display: flex; align-items: baseline; gap: 1rem; margin-bottom: 0.75rem; padding-bottom: 0.75rem; border-bottom: 1px dashed var(--line); } .tier-block-num { font-family: var(--font-display); font-style: italic; font-weight: 700; font-size: 1.5rem; color: var(--burgundy); line-height: 1; } .tier-block-title { font-family: var(--font-display); font-weight: 700; font-size: 1.15rem; letter-spacing: -0.015em; color: var(--ink); } .tier-block-title em { font-family: var(--font-editorial); font-style: italic; font-weight: 400; color: var(--burgundy); } .tier-block-body { font-size: 0.92rem; line-height: 1.7; } .tier-block-body p { margin-bottom: 0.6rem; font-size: 0.92rem; } .tier-block-conditions { margin-top: 1rem; padding-top: 1rem; border-top: 1px dashed var(--line); } .tier-block-conditions-label { font-size: 9px; letter-spacing: 0.22em; text-transform: uppercase; color: var(--burgundy); font-weight: 700; margin-bottom: 0.5rem; } .tier-block-conditions ul { margin: 0; padding-left: 1.25rem; } .tier-block-conditions li { font-size: 0.86rem; margin-bottom: 0.35rem; } /* CALLOUT — for important warnings/discretion language */ .callout { background: var(--cream-warm); border: 1.5px solid var(--burgundy); padding: 1.25rem 1.5rem; margin: 1.5rem 0; } .callout-label { font-size: 10px; letter-spacing: 0.22em; text-transform: uppercase; color: var(--burgundy); font-weight: 700; margin-bottom: 0.5rem; } .callout-body { font-size: 0.92rem; line-height: 1.6; color: var(--ink-soft); } .callout-body strong { color: var(--ink); } /* DEFINITIONS BLOCK */ .definitions { background: var(--cream-soft); border: 1px solid var(--line); padding: 1.5rem; margin: 1.5rem 0; } .definitions-title { font-family: var(--font-display); font-weight: 600; font-size: 1rem; margin-bottom: 1rem; color: var(--ink); } .definitions dl { display: grid; gap: 0.75rem; } .definitions dt { font-weight: 600; color: var(--ink); font-size: 0.88rem; } .definitions dd { font-size: 0.88rem; color: var(--ink-soft); margin-bottom: 0.5rem; line-height: 1.55; } .definitions dd:last-child { margin-bottom: 0; } /* CONTACT BLOCK */ .contact-block { background: var(--ink); color: var(--cream); padding: 2rem; margin-top: 3rem; } .contact-block h2 { font-family: var(--font-display); font-weight: 700; font-size: 1.5rem; letter-spacing: -0.02em; margin-bottom: 1rem; color: var(--cream); } .contact-block h2 em { font-family: var(--font-editorial); font-style: italic; font-weight: 400; color: var(--cream-deep); } .contact-block p { color: rgba(240, 229, 204, 0.8); font-size: 0.95rem; margin-bottom: 0.75rem; } .contact-block strong { color: var(--cream); } .contact-block a { color: var(--cream); text-decoration: underline; text-decoration-color: var(--cream-deep); text-underline-offset: 4px; } .contact-block a:hover { color: var(--cream-deep); } /* TABLE OF CONTENTS */ .toc { background: var(--cream-soft); border: 1px solid var(--line); padding: 1.5rem; margin-bottom: 2rem; } .toc-title { font-family: var(--font-display); font-weight: 700; font-size: 0.95rem; letter-spacing: -0.01em; margin-bottom: 0.75rem; color: var(--ink); text-transform: uppercase; font-size: 11px; letter-spacing: 0.18em; } .toc-list { list-style: none; padding: 0; margin: 0; display: grid; grid-template-columns: 1fr; gap: 0.4rem; } @media (min-width: 700px) { .toc-list { grid-template-columns: 1fr 1fr; } } .toc-list li { font-size: 0.88rem; margin: 0; padding: 0; } .toc-list li::marker { display: none; } .toc-list a { color: var(--ink-soft); text-decoration: none; display: flex; align-items: baseline; gap: 8px; } .toc-list a:hover { color: var(--burgundy); } .toc-list .num { font-family: var(--font-display); font-style: italic; font-weight: 600; color: var(--burgundy); font-size: 0.85rem; flex-shrink: 0; } /* FOOTER */ .footer { background: var(--ink); color: var(--cream); padding: 2rem var(--gutter); text-align: center; font-size: 11px; letter-spacing: 0.12em; text-transform: uppercase; color: rgba(240, 229, 204, 0.55); } .footer .vol-mark { font-family: var(--font-display); font-style: italic; font-weight: 800; color: var(--cream-deep); margin-right: 6px; }

Two windows. Three resolution paths.

Vibes Over Logos Pty Ltd ("VOL", "we", "us", "our") offers two distinct guarantee periods on eligible products, calculated from the delivery confirmation date of your order:

Days 1–30 — The "Try It" Period

Within the first 30 days of receipt, you may return any eligible item for a full refund for any reason, subject to the conditions in §05 and §07. Items must be returned in resaleable condition, having been worn only for reasonable trial purposes (e.g., trying on, light wear at home). Items showing signs of substantial wear, washing, or damage may be declined or subject to a partial refund at our reasonable discretion.

Days 31–100 — The Quality Guarantee Period

Beyond the 30-day window and up to 100 days from delivery, the following remedies remain available:

• Size or fit exchange — for sizing issues that emerge with wear (see §03)
• Keep it, take credit — store credit equal to 70% of order value, retaining the original product (see §04)
• Full refund — only for verified quality issues or manufacturing defects (see §05)

The 100-day quality guarantee period is intended to cover legitimate quality issues that emerge with reasonable wear and care. It is not a 100-day no-questions-asked refund window.

How to initiate a return.

1. Visit our returns portal at vibesoverlogos.com/account/returns or contact returns@vibesoverlogos.com with your order number and reason for return.
2. Select your preferred resolution from the available options (size exchange, store credit, or refund — eligibility determined per §03–§05).
3. Provide required information — including, where applicable: photographs of the item, the condition of the packaging, and any relevant defects.
4. Receive a Return Authorization (RA) number and shipping instructions, including the address of the designated regional warehouse.
5. Ship the item using a trackable method within 14 days of receiving your RA number. Returns received without authorization or beyond this window may be refused.
6. Allow up to 5 business days from receipt at our warehouse for inspection and processing.

Returns received without a Return Authorization number, or sent to an incorrect address, may not be processed and may be returned to sender at the customer's expense.

Size exchange.

For sizing issues, we offer a one-time size exchange per order, available within the full 100-day window.

Keep it, take credit.

As an alternative to physical returns, we offer eligible customers the option to retain the original item and receive store credit equal to 70% of the order value, applicable toward future purchases.

Full refund.

Refund eligibility varies based on when the return is initiated.

Within 30 days of delivery — any reason

You may return any eligible item for a full refund of the product cost, less a flat USD $8 return processing fee, provided the item is returned in resaleable condition (see §07 for exclusions). "Resaleable condition" means: garment shows only signs of reasonable trial (e.g., trying on); no wash damage, stains, odours, or alterations; original packaging where possible; tags preferred but not strictly required for non-final-sale items.

Original shipping fees are not refundable on change-of-mind returns. Where you paid shipping on your original order, those fees were paid for a service that was rendered (delivery to your nominated address) and are not returned. Where your original order qualified for free shipping, no shipping refund applies. Original shipping fees are only refunded where the return is due to our error or a verified product defect (see §06).

Beyond 30 days, up to 100 days — quality issues only

Refunds beyond the 30-day window are available only where, in our reasonable judgment, the returned item exhibits genuine quality issues or manufacturing defects. Examples include but are not limited to: seam failure, print degradation under normal washing, fabric defects, or material failures inconsistent with the published care instructions. Refunds in this period are not available for fit changes, preference changes, or "I no longer want it" reasons; the size exchange or keep-it-take-credit options remain available for those situations.

Refund processing

• Refunds are processed within 3 business days of receipt and inspection of the returned item
• Refunds are issued to the original payment method only
• Bank/processor settlement may take 3–10 additional business days depending on your financial institution
• A flat USD $8 return processing fee is deducted from change-of-mind refunds. This fee covers warehouse handling, inspection, and reverse logistics costs. The fee does not apply to: defective products (§06), items shipped in error, items damaged in transit, or verified quality issues identified during the 30–100 day window
• Original shipping fees are not refunded on change-of-mind returns. Where the return is due to our error, defective product, or verified quality issue, original shipping fees are refunded in full
• Customer pays return shipping in all cases except verified defective products (see §06) and quality issues identified during the 30–100 day window

Bundle and pack returns

For bundle and pack purchases (Starter Pack, Tee Pack, Hoodie Pack, Buy 4 Get 1 Free, and similar multi-item offers), the following specific terms apply in addition to the general refund terms above:

• Bundle items must generally be returned together. Partial bundle returns may be accepted at our reasonable discretion. Where a partial return is accepted, the refund will be calculated by deducting the standard retail value of any items retained from the total order value, with the remaining balance refunded.
• Bundles must be returned in proportionate condition. Where one or more items in a returned bundle show signs of wear inconsistent with reasonable trial — while other items in the same bundle appear unworn — we reserve the right, in our reasonable judgment, to issue a partial refund proportional to the resaleable items, decline the return entirely, or restock and return the items at the customer's expense.
• Cherry-picking is not within the scope of the guarantee. The guarantee is intended to cover good-faith customer dissatisfaction, not selective retention of preferred items at bundle pricing.

Defective products are our problem.

If your item arrives damaged, has a manufacturing defect, or develops a verifiable quality failure within the 100-day quality guarantee window, we handle it through a separate workflow at no cost to you.

1. Email returns@vibesoverlogos.com with your order number and clear photographs showing the defect.
2. For items with an order value under USD $50, we will typically ship a replacement at no cost without requiring a physical return.
3. For items with an order value over USD $50, we will issue a prepaid return label or arrange collection, and ship a replacement upon receipt.
4. If the same item is unavailable, we will offer an equivalent product, store credit, or refund at the customer's preference.

"Defective" does not include damage caused by: failure to follow care instructions, normal wear and tear over extended use, accidental damage by the customer or third parties, alterations or modifications, or use inconsistent with the product's intended purpose.

We may, at our reasonable discretion, request additional information, photographs, or the physical return of the item before processing any defective product claim.

What's not covered.

The following are excluded from the standard guarantee terms set out above:

Product exclusions

• Final-sale items — items explicitly marked "Final Sale" at point of purchase
• Items purchased with promotional codes offering more than 20% off retail — these items are eligible for size exchange only, not refund or keep-it-take-credit
• Gift cards — non-refundable
• Items purchased through third-party retailers — must be returned to the original retailer per their policies

Condition exclusions

• Items showing signs of wear inconsistent with reasonable trial (e.g., visible wear to underarms, knees, hems; pilling; fabric damage; staining)
• Items that have been altered, modified, embroidered, or customized in any way
• Items damaged by failure to follow published care instructions
• Items returned without original packaging where this materially affects resaleability, at our reasonable discretion
• Items with strong odours (smoke, perfume, body odour) that prevent resale

Customer-specific exclusions

• Customers we have previously notified of returns abuse may be ineligible for some or all guarantee tiers, at our reasonable discretion
• Returns associated with fraudulent payment, chargebacks, or coordinated abuse across multiple accounts may be declined
• We reserve the right to limit or refuse service, including future orders, to customers whose returns history we consider in our reasonable judgment to be abusive

Return shipping.

Customers are responsible for return shipping costs except in the following cases, where we cover return shipping:

• Verified defective products under §06
• Items shipped in error (wrong size, wrong product, wrong colour)
• Items damaged in transit
• Verified quality issues identified during the 30–100 day window under §05

For all other return reasons — including change of mind, fit preference, sizing exchanges, and "I no longer want it" — the customer covers return shipping costs.

• Returns must be sent via a trackable shipping method. We are not responsible for returns lost in transit without tracking.
• Returns must be sent to the regional warehouse address provided in your Return Authorization. Returns sent to incorrect addresses may be refused or returned to sender at the customer's expense.
• Customs declarations on international returns must be marked correctly. Returns refused entry due to incorrect customs paperwork are the customer's responsibility.
• We process returns at our designated US, AU, and UK warehouses. Inventory is consolidated periodically at our manufacturing facility for resale or recycling.
• Risk of loss for returned items remains with the customer until the item is received and signed for at our designated warehouse.

Our discretion.

The terms of this policy reflect our standard operating procedures. We reserve the right, in our reasonable judgment, to depart from these standard terms in either direction — being more accommodating for genuine customer service situations, or more restrictive where we identify abuse or unusual circumstances.

Specifically, we reserve the right to:

• Refuse any return where, in our reasonable judgment, the customer has acted in bad faith, attempted to defraud us, or engaged in patterns of conduct we consider abusive
• Limit or block returns from customers with prior returns abuse on file
• Require additional information or documentation before processing any return, including photographs, video, or proof of purchase
• Issue partial refunds proportional to the condition of the returned item
• Decline to provide free replacement for damaged items where in our reasonable judgment the damage is not the result of a manufacturing defect
• Refuse to ship to customers who we have notified of returns abuse, including future orders placed under different names or accounts
• Modify, suspend, or terminate any of the discretionary remedies (such as keep-it-take-credit or accommodative exchanges beyond our standard policy) at any time
• Decline returns showing patterns of attempted value extraction beyond reasonable trial — including but not limited to: returning items in significantly worn condition; cherry-picking preferred items from bundles or packs while returning others; repeated returns of similar items within short timeframes; returns of items showing evidence of single-use ("rental abuse"); or coordinated returns activity across multiple customer accounts
• Apply this policy at our reasonable discretion in cases that do not clearly fall within the published terms

We will exercise these rights reasonably and in good faith, and our discretion will not be exercised in a way that unlawfully limits your rights under applicable consumer protection law (see §10).

Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any consumer rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or equivalent legislation in your jurisdiction.

Our products come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

The remedies set out in this policy are in addition to, and do not limit, your rights under the Australian Consumer Law. Where there is any inconsistency between this policy and your rights under applicable consumer protection law, the law prevails.

For customers in jurisdictions outside Australia, equivalent consumer protection rights in your jurisdiction apply, including but not limited to: the Consumer Rights Act 2015 (UK), the Magnuson-Moss Warranty Act and applicable state consumer protection laws (US), and the EU Consumer Rights Directive (EU/EEA).

Changes to this policy.

We reserve the right to modify this Returns Policy at any time. Changes are effective from the date posted at the top of this page (the "Effective Date"). The version of the policy in effect at the time of your purchase will apply to your order, unless a later version provides more favourable terms.

Material changes will be communicated via email to customers with active accounts and posted as an announcement on our website for a minimum of 14 days prior to taking effect.

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